CCTV FAQ - Frequently Asked Questions | Use That Cam
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What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard , American Express) PayPal, Amazon Pay and Google Pay .
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
How secure is my online order?
Usethatcam adheres to highest industry standards to protect your personal information, Our site uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and their servers . This connection protects your sensitive data.
All pages, content, credit card, and transaction information is protected by the same level of security used by banks.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation . If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c". Can I change my shipping address after placing an order? Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold. If your order hasn’t arrived inside the estimated delivery times, please contact our support team at firstname.lastname@example.org.
When will my order ship ?
Orders are usually processed and shipped within 1-2 days of purchase. We do our very best to get the product to you as soon as possible. With such huge demand on these products, we have warehouses all over the world to handle the extra demand. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. One thing we guarantee, is product delivery. Customer service is the backbone of our company.
I ordered multiple items, why did I only receive one ?
Often, when you order multiple items, different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. We try and get the product to you as soon as possible as we know you are eager to receive your items... Hence we ship whichever item is ready .So don't panic if you don't receive all of your items at once .They will surely get to you.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order. You can track your order here .
What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately ar email@example.com.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions .All returns must be in original condition with packaging intact.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank usually around 3-5 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.